Do you want to troubleshoot your network connection?'. Therefore, you should receive the following message: 'Could not connect to XBox Live. These steps assume you cannot connect to XBox Live until you finish configuring your XBox console to use your PC's MAC address. From the XBox Dashboard, choose XBox Live.Turn on your XBox console with no game disc in the disc tray.the MAC Address should appear below this. Toward the bottom of the screen you should see 'Wired MAC Adress'.
Once you have your MAC Address, click here to register your device. In order to use a gaming device on the ResNet Network, you need to find your device's MAC Address.